https://genesyscloud.ideas.aha.io/ideas/EPUS-I-179
Follow the idea. It's in the upcoming dev state.
A different idea same intent and already in dev.
https://genesyscloud.ideas.aha.io/ideas/EPNUI-I-79
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Steve Alix
EDCi
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Original Message:
Sent: 10-29-2025 10:56
From: Mike Sullivan
Subject: Genesys - new UI vs. favorites tab
Sorry if this is a duplicate. I understand the 'Favorites' button will be restored in some form. Is there an ETA?
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Mike Sullivan
na
Original Message:
Sent: 10-20-2025 22:13
From: Brian Jones
Subject: Genesys - new UI vs. favorites tab
Greetings Ibrahim - Check out the New UI Known Issues thread to hear some good discussion about the Favorites feature, where it lives in the new UI, and requests for a dedicated button in the new UI 😉
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Brian T. Jones | Ascension | Senior Specialist - Technology
Original Message:
Sent: 10-20-2025 17:14
From: Ibrahim Al Kibssi
Subject: Genesys - new UI vs. favorites tab
It appears that the old "favorites tab" is no longer accessible. Additionally, when adding one or more contacts to favorites using the "star" feature, those names are not being sorted to appear at the top of the list
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Ibrahim Al Kibssi
Telecom - Infrastructure Engineer
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