Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys PureCloud edge alarm check and notification

    Posted 05-01-2020 09:25
    No replies, thread closed.
    Hello, I'm looking for the information of enable PureCloud edge server alarm check and send email notification, but no luck. Any comments are appreciated. thanks.
    #SystemAdministration

    ------------------------------
    zujian yu
    Individual Only Contact Account
    ------------------------------


  • 2.  RE: Genesys PureCloud edge alarm check and notification

    Posted 05-01-2020 09:59
    No replies, thread closed.
    Hi zujian,

    What kind of alarm or alerts are you looking for?

    Your best bet is likely via the API. If you want email notifications, you could use something simple and cheap, such as AWS Lambda. You can trigger the function to run every x minutes via CloudWatch events and send an email depending on the state.

    You could also use the API and create a simple dashboard for monitoring, with audible alerts and call an email API if the state changes to something you wish to be alerted on. You'd have to leave this open all the time in order to work, where the lambda function method would be a cloud background task.

    I've done both to an extent and it's not very difficult.

    Thanks,

    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------

    Original Message


  • 3.  RE: Genesys PureCloud edge alarm check and notification

    Posted 05-02-2020 08:28
    No replies, thread closed.
    Hi Daniel,

    Thank you very much for the comments.

    Basically, I am looking for the function of monitoring the on-premise edge server health and email notification of alarms, for example the edge lost connectivity to the cloud or SIP trunk to local voice gateway down etc., 

    AWS Lambda seems a cool function but I have no experience on that, meanwhile, wondering any embedded function in the edge server can provide or SNMP message available? Also, could you share a bit more about the API of creating dashboard for monitoring? appreciate.

    thanks.

    ------------------------------
    zujian yu
    Individual Only Contact Account
    ------------------------------

    Original Message


  • 4.  RE: Genesys PureCloud edge alarm check and notification

    Posted 05-04-2020 16:00
    No replies, thread closed.
    There is nothing built-in to do SNMP monitoring.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Genesys PureCloud edge alarm check and notification

    Posted 05-05-2020 02:15
    No replies, thread closed.
    Hi George,

    Thank you for the comment.

    cheers

    ------------------------------
    zujian yu
    Individual Only Contact Account
    ------------------------------

    Original Message


Related Content