filippoadamo | 2023-02-24 09:35:49 UTC | #1
Hi all, I need to trace an unanswered call from the operator on salesforce lightning, is it possible? How do you capture the unanswered call event? Thank you
Filippo
tim.smith | 2023-02-24 14:18:51 UTC | #2
Analytics conversation details will contain the segments you're looking for.
filippoadamo | 2023-02-24 15:25:02 UTC | #3
Please, can you give me some more details?
tim.smith | 2023-02-24 15:29:14 UTC | #4
Sure thing, here you go: https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/
system | 2023-03-27 15:29:52 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 18579