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  • 1.  Genesys Tempo App IOS Notifications

    Posted 08-18-2023 01:54
    Edited by Antwuan Rencher 08-21-2023 12:29
    No replies, thread closed.

    Is anyone else having issues receiving notifications of schedule changes for IOS devices? We have trialled IOS and Android, Android works fine however IOS fails miserably. Your help would be muchly appreciated!!! 

    **We have made sure notifications are turned on in device settings for the Tempo App.


    #Unsure/Other

    ------------------------------
    Janelle Ostini
    Department of Transport and Main Roads
    ------------------------------



  • 2.  RE: Genesys Tempo App IOS Notifications

    Posted 08-21-2023 15:00
    No replies, thread closed.

    Hello, we are actively looking into this issue and will get back to you tomorrow with any findings.  We may request that you submit a support ticket with details if we need that information to help fix the problem.  Thanks for your patience.  



    ------------------------------
    Joe Behymer, Director
    PureCloud Workforce Management Development Team
    ------------------------------

    Original Message


  • 3.  RE: Genesys Tempo App IOS Notifications

    Posted 08-21-2023 19:20
    No replies, thread closed.

    Thank you so much for your response, we look forward to hearing about your findings. 



    ------------------------------
    Janelle Ostini
    Department of Transport and Main Roads
    ------------------------------

    Original Message


  • 4.  RE: Genesys Tempo App IOS Notifications

    Posted 08-29-2023 19:16
    No replies, thread closed.

    Hi @Joseph Behymer, 

    How did you go with the findings?



    ------------------------------
    Janelle Ostini
    Department of Transport and Main Roads
    ------------------------------

    Original Message


  • 5.  RE: Genesys Tempo App IOS Notifications

    Posted 09-07-2023 09:53
    No replies, thread closed.

    Hello, The issues with push notifications in the Tempo iOS application have recently been resolved.  If you are still having problems receiving push notifications in Tempo please let us know and open a support ticket.  Thank you for your patience.



    ------------------------------
    Sean Catlin
    Manager, Development
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Genesys Tempo App IOS Notifications

    Posted 09-05-2023 19:15
    No replies, thread closed.

    I can confirm we are also having issues with it on IOS. The notifications used to work prior to the last update that was released in July (2023.07.1952). Also keen to know when this will be resolved. 



    ------------------------------
    Michael Ball
    Smart Service Queensland
    ------------------------------

    Original Message


  • 7.  RE: Genesys Tempo App IOS Notifications

    Posted 09-07-2023 09:53
    No replies, thread closed.

    Hello, Thank you for reporting this issue.  The issues with push notifications in the Tempo iOS application have recently been resolved.  If you are still having problems receiving push notifications in Tempo please let us know and open a support ticket.  Thank you for your patience.



    ------------------------------
    Sean Catlin
    Manager, Development
    Genesys - Employees
    ------------------------------

    Original Message


  • 8.  RE: Genesys Tempo App IOS Notifications

    Posted 09-10-2023 18:54
    No replies, thread closed.

    Thank you so much Sean. We have just tested it and it works a treat!! 



    ------------------------------
    Janelle Ostini
    Department of Transport and Main Roads
    ------------------------------

    Original Message


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