We are planning to roll out the Genesys Tempo App to our team, and I am testing the app to see how it works. I have downloaded the app on Android and an iPhone, and neither of them are showing any notifications when schedules are updated (which is one of the features of the app) and another feature is the "Running Late Request" it talks about it in the FAQ's for the app "To notify your manager that you are running late, to the upper right, tap Running late" I am not seeing any icons to the upper right.

Hi Conor, 

In regard to notifications, kindly navigate to your settings app, click notifications and scroll down to Tempo. From here you can ensure that notifications are enabled on your device. 

And for Running Late, check to see that the following permission is enabled: Workforce Management > Agent Adherence Explanation > Submit 

You can find more information on the feature here: https://help.mypurecloud.com/articles/manage-adherence-explanations-requests/. 

Please, do let me know if the issues persist. We are happy to hear you are considering Genesys Tempo!

We are planning to roll out the Genesys Tempo App to our team, and I am testing the app to see how it works. I have downloaded the app on Android and an iPhone, and neither of them are showing any notifications when schedules are updated (which is one of the features of the app) and another feature is the "Running Late Request" it talks about it in the FAQ's for the app "To notify your manager that you are running late, to the upper right, tap Running late" I am not seeing any icons to the upper right.

Hi Kylee,

I have validated that both of the cell phones that I am using for this test anAndroid and an iPhone have full notifications enabled for the Tempo app, and neither are receivng any notifications.

I am working with my IT team to to see that the following permission is enabled: Workforce Management > Agent Adherence Explanation > Submit. I believe it is not as there should be an extra Icon in the aplications inbox for "Explaination requests" which I cannot see,

Hi Conor, 

In regard to notifications, kindly navigate to your settings app, click notifications and scroll down to Tempo. From here you can ensure that notifications are enabled on your device. 

And for Running Late, check to see that the following permission is enabled: Workforce Management > Agent Adherence Explanation > Submit 

You can find more information on the feature here: https://help.mypurecloud.com/articles/manage-adherence-explanations-requests/. 

Please, do let me know if the issues persist. We are happy to hear you are considering Genesys Tempo!

We are planning to roll out the Genesys Tempo App to our team, and I am testing the app to see how it works. I have downloaded the app on Android and an iPhone, and neither of them are showing any notifications when schedules are updated (which is one of the features of the app) and another feature is the "Running Late Request" it talks about it in the FAQ's for the app "To notify your manager that you are running late, to the upper right, tap Running late" I am not seeing any icons to the upper right.