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  • 1.  Genesys TTS Connector

    Posted 06-09-2025 11:05
    No replies, thread closed.

    Hola buenas tardes,

    Actualmente estamos tratando de hacer una integración con elevenlabs utilizando el Genesys TTS Connector que está en appfoundry.

    De casualidad alguien sabrá ¿Cómo se puede hacer esta integración?

    https://prnt.sc/l5CANZ4AjAk9

    Muchas gracias.

    https://help.mypurecloud.com/articles/configure-and-activate-a-third-party-tts-provider-integration/" href="https://help.mypurecloud.com/articles/configure-and-activate-a-third-party-tts-provider-integration/" rel="noreferrer noopener" target="_blank" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://help.mypurecloud.com/articles/configure-and-activate-a-third-party-tts-provider-integration/">https://help.mypurecloud.com/articles/configure-and-activate-a-third-party-tts-provider-integration/

    Saludos. 


    #Implementation

    ------------------------------
    Angel Marlut
    NA
    ------------------------------


  • 2.  RE: Genesys TTS Connector
    Best Answer

    Posted 06-09-2025 11:56
    No replies, thread closed.

    Hi Angel,

    On the section under ElevenLabs it directs you to Install the Genesys TTS Connector integration which has a note: Before you can obtain the Genesys TTS Connector premium application, you must contact Genesys Cloud Sales to update your subscription. For more information, see What are premium applications? and About premium applications.

    But it also has a flag at the top of that page saying "Feature Coming Soon" and I believe maybe related to the following Genesys Cloud Ideas Portal Idea: TTS Connector



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Genesys TTS Connector

    Posted 06-09-2025 12:24
    No replies, thread closed.

    Hola Samuel, buen día.

    Gracias por la respuesta, si veo que es próximamente, pero tengo una duda, sobre el conecto  veo que solo es instalarlo, pero no veo mucha documentación sobre cómo hacer la configuración.  

    Saludos.



    ------------------------------
    Angel Marlut
    NA
    ------------------------------

    Original Message


  • 4.  RE: Genesys TTS Connector

    Posted 06-10-2025 10:02
    No replies, thread closed.

    Hi Angel,

    Documentation is normally released at the same time that the functionality is released, so it may not be available until then



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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