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  • 1.  Genesys Web Surveys

    Posted 04-27-2022 16:10
    No replies, thread closed.
    Hello,

    Going through the documentation trying to build the Invite Survey flow, it mentions obtaining the customer's email to send the survey. It seems that if we don't have the customer's contact information, that would limit us from sending the survey. Do I understand it correctly?
    With webchat, we trigger the survey at the end of the chat using a web event, regardless of if we have the customer's contact info. The survey is populated in a pop up on the page when the chat is disconnected. Is that something we can replicate with the Genesys survey?

    Is there a way to present the survey from the web messenger widget that customers use to chat with us?

    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Connect with a Customer (NEW)
    #DigitalChannels
    #Implementation

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    Louis D.
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  • 2.  RE: Genesys Web Surveys

    Posted 04-28-2022 04:49
    No replies, thread closed.
    Hello Louis,
    We don't have an in-app survey feature yet. I agree it would be very useful to show directly within Messenger conversation. See this idea: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-15

    Thanks!

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
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    Original Message


  • 3.  RE: Genesys Web Surveys

    Posted 04-28-2022 09:28
    No replies, thread closed.

    HI Angelo,

    Thank you for the information.
    I am exploring other routes a well:
    - Survey invite flow
    - Policy - send web surveys

    If I understand correctly, they work differently and send the survey via email. We could use that as possible solution for now.



    ------------------------------
    Louis D.
    ------------------------------

    Original Message


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