We've linked the HRIS with Genesys and Bamboo, and everything is well except for when an agent cancels a request. If the request is Pending, it does not sync with BambooHR, which is correct; however, if the agent cancels the request, it automatically syncs with BambooHR and shows as approved time off in BambooHR, but Canceled in Genesys. Has anyone else experienced this problem or know how to resolve it?

Thank you in advance!

Melinda

Hi Melinda,

I have not seen this happen with the Bamboo/Genesys integration. Maybe somewhere to start will be to check the cancel workflow. I'm unable to attach a sample cancel workflow on this community page. Feel free to email me so I can send you an example via email: damaris.scott@genesys.com

We've linked the HRIS with Genesys and Bamboo, and everything is well except for when an agent cancels a request. If the request is Pending, it does not sync with BambooHR, which is correct; however, if the agent cancels the request, it automatically syncs with BambooHR and shows as approved time off in BambooHR, but Canceled in Genesys. Has anyone else experienced this problem or know how to resolve it?

Thank you in advance!

Melinda

Damaris, 

We have tried the workflow you sent to me but it did not work.  Do you have any other suggestions by chance.  We've submitted a support ticket already but have not received a response back yet and it's been over a month.

Thank you,

MB

Hi Melinda,

I have not seen this happen with the Bamboo/Genesys integration. Maybe somewhere to start will be to check the cancel workflow. I'm unable to attach a sample cancel workflow on this community page. Feel free to email me so I can send you an example via email: damaris.scott@genesys.com

We've linked the HRIS with Genesys and Bamboo, and everything is well except for when an agent cancels a request. If the request is Pending, it does not sync with BambooHR, which is correct; however, if the agent cancels the request, it automatically syncs with BambooHR and shows as approved time off in BambooHR, but Canceled in Genesys. Has anyone else experienced this problem or know how to resolve it?

Thank you in advance!

Melinda

We've linked the HRIS with Genesys and Bamboo, and everything is well except for when an agent cancels a request. If the request is Pending, it does not sync with BambooHR, which is correct; however, if the agent cancels the request, it automatically syncs with BambooHR and shows as approved time off in BambooHR, but Canceled in Genesys. Has anyone else experienced this problem or know how to resolve it?

Thank you in advance!

Melinda

#WorkforceManagement

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Melinda Butler
Utilities Protection Center
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Hi all,

I just want to let you know I have not forgotten you. I'm just having an issue in the development environment that is blocking me from submitting a TOR into Bamboo. Before I had this issue, I was able to send and update TORs in Bamboo just fine. 

For example (using the same Cancel flow I sent you), the attached screenshot shows I submitted a TOR, and updated the TOR. I have the same results with canceled and denied. I'm thinking if you are having issues, it might be with your variables in the workflow. I can't be sure. 

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Damaris Scott
Genesys - Employees

Original Message:
Sent: 11-08-2023 08:36
From: Melinda Butler
Subject: Genesys/BambooHR HRIS Integration - Canceled requests

We've linked the HRIS with Genesys and Bamboo, and everything is well except for when an agent cancels a request. If the request is Pending, it does not sync with BambooHR, which is correct; however, if the agent cancels the request, it automatically syncs with BambooHR and shows as approved time off in BambooHR, but Canceled in Genesys. Has anyone else experienced this problem or know how to resolve it?

Thank you in advance!

Melinda

#WorkforceManagement

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Melinda Butler
Utilities Protection Center
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