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GenesysCloud WebRTC calls Disconnecting 10-30 min in calls on PureConnect System in recent months

  • 1.  GenesysCloud WebRTC calls Disconnecting 10-30 min in calls on PureConnect System in recent months

    Posted 11 days ago

    I wanted to check and see if anyone else has had this issue as of the last few months. 

    PureConnect on premise system connected to GenesysCloud to deliver WebRTC agent audio for agents logging into IC.

    Our current theory is something has changed in either GenesysCloud or Chrome in the last few months because almost daily we get about 20 users report that their calls just stop. And sure enough if you listen to the call the agent and the caller are mid speaking and all audio stops.

    What's crazy is this is only happening on users who use the WebRTC audio, if they use a workstation we cant seem to get the problem to duplicate.

    Has anyone else seen issues like this as of late? we cant seem to find a solution.


    #SIP/VolP

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    Michael Leger
    VortalSoft Inc.
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