Please ensure the affected agents are on the latest version of the desktop app (2.21.721 as of this post). If it still occurs we'd recommend opening a ticket with Care to help track the issue.
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Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI
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Original Message:
Sent: 04-27-2023 09:37
From: Wendy Dodson
Subject: Genesyscloud.exe- EXCEPTION
Hello, We have agents receiving the error message above. Can anyone explain what this error message means along with a solution?
Thank you in Advance!
#SystemAdministration
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Wendy Dodson
Sedgwick Claims Management Services, Inc.
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