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Get All Active Conversations

  • 1.  Get All Active Conversations

    Posted 06-05-2025 19:06

    Chris_Phillips | 2018-08-13 21:46:04 UTC | #1

    Hi

    I would like to be able to retrieve all active voice conversations.

    Using /v2/conversations returns active ones for current user only. And I can't see what analytics query could be used to do the same with analytics endpoints.

    Any help would be greatly appreciated.

    Thanks

    Chris

    tim.smith | 2018-08-10 19:58:14 UTC | #2

    https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html

    Chris_Phillips | 2018-08-10 21:12:12 UTC | #3

    Thanks Tim, but I'm not sure what to look at the indicates the conversation is "active" still?

    Thanks

    Chris

    tim.smith | 2018-08-13 14:30:20 UTC | #4

    It won't have a value for conversationEnd.

    Chris_Phillips | 2018-08-13 21:05:47 UTC | #5

    Great, thanks we will filter by that.

    system | 2018-09-13 21:05:49 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 3356



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