Legacy Dev Forum Posts

 View Only

Sign Up

  • 1.  Get Campaign wrap-up

    Posted 06-05-2025 19:07

    Alfredo | 2022-08-08 10:30:53 UTC | #1

    Hi team,

    I would like you to help me find the following parameters associated with a campaign, since I need the conclusion code of each campaign carried out.

    Wrap-up Details:

    • Phone Number Uncallable
    • Contact Uncallable
    • Successful Call

    -Left Message

    What is the API and parameters from where I get those values.

    I am looking forward to your response.

    Best regards.

    John_Carnell | 2022-08-08 14:29:44 UTC | #2

    Hi Alfredo,

    Have you taken a look here: GET /api/v2/outbound/campaigns/{campaignId}/interactions. This returns a list of all of the interactions from a campaign.

    If you just want the disposition of the call (Live person answer, Busy, etc...) you can look at the disposition field.

    If you want the wrap-up associated with the conversation, you would need to go to the conversation->participant field and look for the agent and see what the wrap code was for the agent interacting with the conversation.

    Thanks, John Carnell, Manager Developer Engagement

    jacobshaw | 2022-08-08 14:36:37 UTC | #3

    Hi @Alfredo John's response mirrors what I was going to say as well so I will just keep the parts of my response that add info. The disposition field has the possible values : DISCONNECT, LIVEVOICE, BUSY, MACHINE, NOANSWER, SITCALLABLE, SITUNCALLABLE, FAX

    There's also this endpoint for updating the outbound wrapup code mappings if you require it PUT /api/v2/outbound/wrapupcodemappings The default set include CONTACTUNCALLABLE, NUMBERUNCALLABLE, RIGHTPARTYCONTACT

    system | 2022-09-07 14:37:19 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 15776



Related Content