nlopez-gns | 2023-04-03 21:59:27 UTC | #1
Hello
Actually we use the API https://api.mypurecloud.com/api/v2/analytics/conversations/details/query to get the details of the callbacks.
A body example of the request: { "interval":"2023-04-01T00:00:00.000Z/2023-04-03T23:59:00.000Z", "order":"asc", "orderBy":"conversationStart", "paging":{ "pageSize":100, "pageNumber":1 }, "segmentFilters":[ { "type":"and", "predicates":[ { "dimension":"segmentEnd", "operator":"notExists" }, { "dimension":"mediaType", "value":"callback" }, { "dimension":"segmentType", "value":"Scheduled" }, { "dimension":"queueId", "value":"1111-21321....." } ] } ] }
Is it possible to filter by the callbackScheduledTime field to bring the data?
We need to bring the detail of the interactions scheduled in time intervals, taking into account the date of scheduling the callback. (callbackScheduledTime)
Thanks
Eos_Rios | 2023-04-04 12:14:53 UTC | #2
nlopez-gns, post:1, topic:19285
Is it possible to filter by the callbackScheduledTime field to bring the data?
If it's not exposed as a Dimension or a Metric, or has it's own explicitly defined parameter in the API, probably not.
system | 2023-05-05 12:15:31 UTC | #3
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ref: 19285