paulsmith3 | 2023-02-07 11:38:27 UTC | #1
Hi Team,
I am building an email search web app that agents will use to search back on emails, searching the body. I am using /api/v2/conversations/emails/{conversationId} to get the message ID so I can then use /api/v2/conversations/emails/{conversationId}/messages/{messageId} to get the body of the email, I then use that to search.
It all looks to be working but I can only get the message IDs from Dec. 12, 2022, and nothing before then, is there a limit to how far back /api/v2/conversions/email{conversionsid} goes?
tim.smith | 2023-03-07 10:59:21 UTC | #2
Conversations API data is only available for 60 days: https://developer.genesys.cloud/routing/conversations/#request-a-conversation. Beyond then, you must use the Recording APIs to download the recordings of those conversations.
system | 2023-03-24 20:38:53 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 18309