Jeff | 2021-05-13 08:48:48 UTC | #1
Hi All,
Just wanted to confirm there's no way of retrieving the Estimated Wait Time (EWT) for multiple queues in a single API call?
As far as I can see it's one queue per API call with either:
/api/v2/routing/queues/{queueId}/estimatedwaittime /api/v2/routing/queues/{queueId}/mediatypes/{mediaType}/estimatedwaittime
Cheers, Jeff
anon11147534 | 2021-05-14 08:48:41 UTC | #2
Hi Jeff,
Yes, that's a common pattern with the Genesys Cloud API.
Usually, the API works in a single resource per call.
system | 2021-06-14 08:48:45 UTC | #3
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