Frank | 2023-10-23 02:47:01 UTC | #1
I've got a bot flow which performs a post call survey, but I would like slightly different wording to be used depending on whether the interaction type is sms or web message.
Is there a way to determine the interaction type and use it in a decision, for example?
I am using separate in queue message flows for sms and web messages. It's these in queue flows which call the Bot Flow for the post call survey. I could of course create a separate bot flows for each type of interaction, but would be prefer to the same flow if possible.
Thanks
zubair | 2023-10-24 02:40:12 UTC | #2
You can supply an input to the Bot (create a bot variable with input to the flow enabled) then make decision based on the value.
system | 2023-11-24 02:41:09 UTC | #3
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