Hello Guys,

I am trying to get the logged-in agent to log out them.

I am trying to use the component of query logged-in users in the handler to get the logged-in users by a specific workgroup but when I write the name of the workgroup in the field of station queue identifier it gets me the failure path.

so, I want to know the right format to write the workgroup name.

thanks

First, when you are working with designer, the F1 help menu is your best friend.  It has pages for every tool step along with guides on inputs and return values.  Some pages like the "string operators" one even have usage examples.

Generally, when doing something similar I use Get Ds Attr to get the User's key on the workgroup in question.  If you are curious about a path, on the CIC server you can always launch dseditu to open directory services and see paths to keys displayed at the top.  Remember you need to escape backslashes in handlers.

When logging out an agent, I run the "User Login List" tool step first to get a list of the stations that the system sees the user as logged into.  Then I loop through that list of stations and run the "Agent Log Off" tool step with the username and current workstation in the loop.

That should realistically do the trick.  From your email it seems like you may be conflating workgroup with workstation, which is incorrect.  It could also be a typo.

Anyhow, this works consistently for me in some automatic agentless logon/logoff processes that we run on a timer.  Hope this helps.

Hello Guys,

I am trying to get the logged-in agent to log out them.

I am trying to use the component of query logged-in users in the handler to get the logged-in users by a specific workgroup but when I write the name of the workgroup in the field of station queue identifier it gets me the failure path.

so, I want to know the right format to write the workgroup name.

thanks

Thank you for your response.

but when I am using the "User Login List" tool step it asks me to put the user identifier, not the workgroup.

I want a way in the handler to get all the users depending on the workgroup and also the stations so I can loop over them and log them out from the interaction connect.

Thanks

First, when you are working with designer, the F1 help menu is your best friend.  It has pages for every tool step along with guides on inputs and return values.  Some pages like the "string operators" one even have usage examples.

Generally, when doing something similar I use Get Ds Attr to get the User's key on the workgroup in question.  If you are curious about a path, on the CIC server you can always launch dseditu to open directory services and see paths to keys displayed at the top.  Remember you need to escape backslashes in handlers.

When logging out an agent, I run the "User Login List" tool step first to get a list of the stations that the system sees the user as logged into.  Then I loop through that list of stations and run the "Agent Log Off" tool step with the username and current workstation in the loop.

That should realistically do the trick.  From your email it seems like you may be conflating workgroup with workstation, which is incorrect.  It could also be a typo.

Anyhow, this works consistently for me in some automatic agentless logon/logoff processes that we run on a timer.  Hope this helps.

Hello Guys,

I am trying to get the logged-in agent to log out them.

I am trying to use the component of query logged-in users in the handler to get the logged-in users by a specific workgroup but when I write the name of the workgroup in the field of station queue identifier it gets me the failure path.

so, I want to know the right format to write the workgroup name.

thanks

First, when you are working with designer, the F1 help menu is your best friend.  It has pages for every tool step along with guides on inputs and return values.  Some pages like the "string operators" one even have usage examples.

Generally, when doing something similar I use Get Ds Attr to get the User's key on the workgroup in question.  If you are curious about a path, on the CIC server you can always launch dseditu to open directory services and see paths to keys displayed at the top.  Remember you need to escape backslashes in handlers.

When logging out an agent, I run the "User Login List" tool step first to get a list of the stations that the system sees the user as logged into.  Then I loop through that list of stations and run the "Agent Log Off" tool step with the username and current workstation in the loop.

That should realistically do the trick.  From your email it seems like you may be conflating workgroup with workstation, which is incorrect.  It could also be a typo.

Anyhow, this works consistently for me in some automatic agentless logon/logoff processes that we run on a timer.  Hope this helps.

Hello Guys,

I am trying to get the logged-in agent to log out them.

I am trying to use the component of query logged-in users in the handler to get the logged-in users by a specific workgroup but when I write the name of the workgroup in the field of station queue identifier it gets me the failure path.

so, I want to know the right format to write the workgroup name.

thanks

When I use this tool it response with null

what is the right format?

First, when you are working with designer, the F1 help menu is your best friend.  It has pages for every tool step along with guides on inputs and return values.  Some pages like the "string operators" one even have usage examples.

Generally, when doing something similar I use Get Ds Attr to get the User's key on the workgroup in question.  If you are curious about a path, on the CIC server you can always launch dseditu to open directory services and see paths to keys displayed at the top.  Remember you need to escape backslashes in handlers.

When logging out an agent, I run the "User Login List" tool step first to get a list of the stations that the system sees the user as logged into.  Then I loop through that list of stations and run the "Agent Log Off" tool step with the username and current workstation in the loop.

That should realistically do the trick.  From your email it seems like you may be conflating workgroup with workstation, which is incorrect.  It could also be a typo.

Anyhow, this works consistently for me in some automatic agentless logon/logoff processes that we run on a timer.  Hope this helps.

Hello Guys,

I am trying to get the logged-in agent to log out them.

I am trying to use the component of query logged-in users in the handler to get the logged-in users by a specific workgroup but when I write the name of the workgroup in the field of station queue identifier it gets me the failure path.

so, I want to know the right format to write the workgroup name.

thanks