Original Message:
Sent: 05-10-2024 03:23
From: Niel Vicente
Subject: Get participant from inqueue flow behavior
nvm, fixed it. If anyone stumbles across, added this to onClickToDial Function:
callAttributes.put('SF_URLpop',(String)clickToDialData.get('objectId'));
------------------------------
Niel Vicente
DAMAC Properties Co. LLC
Original Message:
Sent: 05-08-2024 05:07
From: Niel Vicente
Subject: Get participant from inqueue flow behavior
Similar to this issue found in this thread:
GET Participant data node in In-queue call flow failing to read attributes set via API
I am unable to fetch agent participant data when call is transferred directly to queue. I invoke Get Participant Data from the inqueue flow but I am not getting the AGENT participant data.
There is a custom click-to-dial apex code invoked from SF and it is saving the participant data under agent participant.
Question:
Does Get Participant Data only look at customer participant data or both?
If I use a data action to fetch the conversation's participant data it works. Hence the question above.
I'm trying to avoid calling a data action here to prevent increasing API limit usage.
#ArchitectureandDesign
#Integrations
#Routing(ACD/IVR)
------------------------------
Niel Vicente
DAMAC Properties Co. LLC
------------------------------