Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  Get participant from inqueue flow behavior

    Posted 11 days ago

    Similar to this issue found in this thread:

    GET Participant data node in In-queue call flow failing to read attributes set via API

    I am unable to fetch agent participant data when call is transferred directly to queue. I invoke Get Participant Data from the inqueue flow but I am not getting the AGENT participant data.

    There is a custom click-to-dial apex code invoked from SF and it is saving the participant data under agent participant.

    Question:

    Does Get Participant Data only look at customer participant data or both?

    If I use a data action to fetch the conversation's participant data it works. Hence the question above.

    I'm trying to avoid calling a data action here to prevent increasing API limit usage.


    #ArchitectureandDesign
    #Integrations
    #Routing(ACD/IVR)

    ------------------------------
    Niel Vicente
    DAMAC Properties Co. LLC
    ------------------------------


  • 2.  RE: Get participant from inqueue flow behavior

    Posted 9 days ago

    nvm, fixed it. If anyone stumbles across, added this to onClickToDial Function:

    callAttributes.put('SF_URLpop',(String)clickToDialData.get('objectId'));



    ------------------------------
    Niel Vicente
    DAMAC Properties Co. LLC
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources