Hello,
I have a question about Messenger.
For chat v2, we use a data action to return the number of interaction waiting and interacting for a given queue.
I am trying to do the same for messenger, but it is not working. When looking into it, it seems to be because in the messenger flow, when using a data action to get the queue details, the data action is configured for chats.
What I am trying to do is to create the same action but for messenger.
Looking at the screenshot below, we can see media type = chat.
I replicated this action and changed it to message and messenger, but none of these worked. I also see in the Request URL Template, that it says v2 which might be related to the chat v2.
Would you be able to obtain information so that I can configure the data action properly for messenger by any chance?
#DataActions------------------------------
Louis D.
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