Genesys Cloud - Main

Hello Team,

Greeting !!

I'm quite new to Genesys and am attempting to fetch transcription URL data using the web service data action. I just want to retrieve all transcript data under the VoiceTranscript contract. I'm not sure about the syntax to use to concatenate this data.

Output Contract:

{  "type": "object",  "properties": {    "VoiceTranscript": {      "type": "string"    },    "VoiceTranscript1": {      "type": "string"    },    "VoiceTranscript2": {      "type": "string"    },    "VoiceTranscript3": {      "type": "string"    },    "VoiceTranscript4": {      "type": "string"    },    "VoiceTranscript5": {      "type": "string"    },    "VoiceTranscript6": {      "type": "string"    },    "VoiceTranscript7": {      "type": "string"    },    "VoiceTranscript8": {      "type": "string"    },    "VoiceTranscript9": {      "type": "string"    },    "VoiceTranscript10": {      "type": "string"    }  },  "additionalProperties": true}

Response:

{  "translationMap": {    "var_VoiceTranscript": "$.transcripts[2].phrases[0].text",    "var_VoiceTranscript1": "$.transcripts[2].phrases[1].text",    "var_VoiceTranscript2": "$.transcripts[2].phrases[2].text",    "var_VoiceTranscript3": "$.transcripts[2].phrases[3].text",    "var_VoiceTranscript4": "$.transcripts[2].phrases[4].text",    "var_VoiceTranscript5": "$.transcripts[2].phrases[5].text",    "var_VoiceTranscript6": "$.transcripts[2].phrases[6].text",    "var_VoiceTranscript7": "$.transcripts[2].phrases[7].text",    "var_VoiceTranscript8": "$.transcripts[2].phrases[8].text",    "var_VoiceTranscript9": "$.transcripts[2].phrases[9].text",    "var_VoiceTranscript10": "$.transcripts[2].phrases[10].text"  },  "translationMapDefaults": {  "var_VoiceTranscript": "\"UNKNOWN\"",    "var_VoiceTranscript1": "\"UNKNOWN\"",    "var_VoiceTranscript2": "\"UNKNOWN\"",    "var_VoiceTranscript3": "\"UNKNOWN\"",    "var_VoiceTranscript4": "\"UNKNOWN\"",    "var_VoiceTranscript5": "\"UNKNOWN\"",    "var_VoiceTranscript6": "\"UNKNOWN\"",    "var_VoiceTranscript7": "\"UNKNOWN\"",    "var_VoiceTranscript8": "\"UNKNOWN\"",    "var_VoiceTranscript9": "\"UNKNOWN\"",    "var_VoiceTranscript10":"\"UNKNOWN\""  },  "successTemplate": "{\"VoiceTranscript\": ${var_VoiceTranscript},\"VoiceTranscript1\": ${var_VoiceTranscript1},\"VoiceTranscript2\": ${var_VoiceTranscript2},\"VoiceTranscript3\": ${var_VoiceTranscript3},\"VoiceTranscript4\": ${var_VoiceTranscript4},\"VoiceTranscript5\": ${var_VoiceTranscript5},\"VoiceTranscript6\": ${var_VoiceTranscript6},\"VoiceTranscript7\": ${var_VoiceTranscript7},\"VoiceTranscript8\": ${var_VoiceTranscript8},\"VoiceTranscript9\": ${var_VoiceTranscript9},\"VoiceTranscript10\": ${var_VoiceTranscript10}}"}

Hi Adesh,

I'd recommend posting in the developer forum for APIs as you are likely to get a much better response. Could you explain what you are trying to achieve? As the transcript API provides a URL which is then used to download the transcript this may not be the best approach.

Hello Team,

Greeting !!

I'm quite new to Genesys and am attempting to fetch transcription URL data using the web service data action. I just want to retrieve all transcript data under the VoiceTranscript contract. I'm not sure about the syntax to use to concatenate this data.

Output Contract:

{  "type": "object",  "properties": {    "VoiceTranscript": {      "type": "string"    },    "VoiceTranscript1": {      "type": "string"    },    "VoiceTranscript2": {      "type": "string"    },    "VoiceTranscript3": {      "type": "string"    },    "VoiceTranscript4": {      "type": "string"    },    "VoiceTranscript5": {      "type": "string"    },    "VoiceTranscript6": {      "type": "string"    },    "VoiceTranscript7": {      "type": "string"    },    "VoiceTranscript8": {      "type": "string"    },    "VoiceTranscript9": {      "type": "string"    },    "VoiceTranscript10": {      "type": "string"    }  },  "additionalProperties": true}

Response:

{  "translationMap": {    "var_VoiceTranscript": "$.transcripts[2].phrases[0].text",    "var_VoiceTranscript1": "$.transcripts[2].phrases[1].text",    "var_VoiceTranscript2": "$.transcripts[2].phrases[2].text",    "var_VoiceTranscript3": "$.transcripts[2].phrases[3].text",    "var_VoiceTranscript4": "$.transcripts[2].phrases[4].text",    "var_VoiceTranscript5": "$.transcripts[2].phrases[5].text",    "var_VoiceTranscript6": "$.transcripts[2].phrases[6].text",    "var_VoiceTranscript7": "$.transcripts[2].phrases[7].text",    "var_VoiceTranscript8": "$.transcripts[2].phrases[8].text",    "var_VoiceTranscript9": "$.transcripts[2].phrases[9].text",    "var_VoiceTranscript10": "$.transcripts[2].phrases[10].text"  },  "translationMapDefaults": {  "var_VoiceTranscript": "\"UNKNOWN\"",    "var_VoiceTranscript1": "\"UNKNOWN\"",    "var_VoiceTranscript2": "\"UNKNOWN\"",    "var_VoiceTranscript3": "\"UNKNOWN\"",    "var_VoiceTranscript4": "\"UNKNOWN\"",    "var_VoiceTranscript5": "\"UNKNOWN\"",    "var_VoiceTranscript6": "\"UNKNOWN\"",    "var_VoiceTranscript7": "\"UNKNOWN\"",    "var_VoiceTranscript8": "\"UNKNOWN\"",    "var_VoiceTranscript9": "\"UNKNOWN\"",    "var_VoiceTranscript10":"\"UNKNOWN\""  },  "successTemplate": "{\"VoiceTranscript\": ${var_VoiceTranscript},\"VoiceTranscript1\": ${var_VoiceTranscript1},\"VoiceTranscript2\": ${var_VoiceTranscript2},\"VoiceTranscript3\": ${var_VoiceTranscript3},\"VoiceTranscript4\": ${var_VoiceTranscript4},\"VoiceTranscript5\": ${var_VoiceTranscript5},\"VoiceTranscript6\": ${var_VoiceTranscript6},\"VoiceTranscript7\": ${var_VoiceTranscript7},\"VoiceTranscript8\": ${var_VoiceTranscript8},\"VoiceTranscript9\": ${var_VoiceTranscript9},\"VoiceTranscript10\": ${var_VoiceTranscript10}}"}

Hi Richard,

Yes i have posted this question to developer forum too.

Using the transcript URL ... i have created web service data action which can view the data inside the URL. & those transcript text can be stored in variable & send to data table.

Regards,

Adesh

Hi Adesh,

I'd recommend posting in the developer forum for APIs as you are likely to get a much better response. Could you explain what you are trying to achieve? As the transcript API provides a URL which is then used to download the transcript this may not be the best approach.

Hello Team,

Greeting !!

I'm quite new to Genesys and am attempting to fetch transcription URL data using the web service data action. I just want to retrieve all transcript data under the VoiceTranscript contract. I'm not sure about the syntax to use to concatenate this data.

Output Contract:

{  "type": "object",  "properties": {    "VoiceTranscript": {      "type": "string"    },    "VoiceTranscript1": {      "type": "string"    },    "VoiceTranscript2": {      "type": "string"    },    "VoiceTranscript3": {      "type": "string"    },    "VoiceTranscript4": {      "type": "string"    },    "VoiceTranscript5": {      "type": "string"    },    "VoiceTranscript6": {      "type": "string"    },    "VoiceTranscript7": {      "type": "string"    },    "VoiceTranscript8": {      "type": "string"    },    "VoiceTranscript9": {      "type": "string"    },    "VoiceTranscript10": {      "type": "string"    }  },  "additionalProperties": true}

Response:

{  "translationMap": {    "var_VoiceTranscript": "$.transcripts[2].phrases[0].text",    "var_VoiceTranscript1": "$.transcripts[2].phrases[1].text",    "var_VoiceTranscript2": "$.transcripts[2].phrases[2].text",    "var_VoiceTranscript3": "$.transcripts[2].phrases[3].text",    "var_VoiceTranscript4": "$.transcripts[2].phrases[4].text",    "var_VoiceTranscript5": "$.transcripts[2].phrases[5].text",    "var_VoiceTranscript6": "$.transcripts[2].phrases[6].text",    "var_VoiceTranscript7": "$.transcripts[2].phrases[7].text",    "var_VoiceTranscript8": "$.transcripts[2].phrases[8].text",    "var_VoiceTranscript9": "$.transcripts[2].phrases[9].text",    "var_VoiceTranscript10": "$.transcripts[2].phrases[10].text"  },  "translationMapDefaults": {  "var_VoiceTranscript": "\"UNKNOWN\"",    "var_VoiceTranscript1": "\"UNKNOWN\"",    "var_VoiceTranscript2": "\"UNKNOWN\"",    "var_VoiceTranscript3": "\"UNKNOWN\"",    "var_VoiceTranscript4": "\"UNKNOWN\"",    "var_VoiceTranscript5": "\"UNKNOWN\"",    "var_VoiceTranscript6": "\"UNKNOWN\"",    "var_VoiceTranscript7": "\"UNKNOWN\"",    "var_VoiceTranscript8": "\"UNKNOWN\"",    "var_VoiceTranscript9": "\"UNKNOWN\"",    "var_VoiceTranscript10":"\"UNKNOWN\""  },  "successTemplate": "{\"VoiceTranscript\": ${var_VoiceTranscript},\"VoiceTranscript1\": ${var_VoiceTranscript1},\"VoiceTranscript2\": ${var_VoiceTranscript2},\"VoiceTranscript3\": ${var_VoiceTranscript3},\"VoiceTranscript4\": ${var_VoiceTranscript4},\"VoiceTranscript5\": ${var_VoiceTranscript5},\"VoiceTranscript6\": ${var_VoiceTranscript6},\"VoiceTranscript7\": ${var_VoiceTranscript7},\"VoiceTranscript8\": ${var_VoiceTranscript8},\"VoiceTranscript9\": ${var_VoiceTranscript9},\"VoiceTranscript10\": ${var_VoiceTranscript10}}"}