David_Fradejas | 2023-12-01 18:44:45 UTC | #1
HI Experts!! I would like to extract using single Data Action the waiting calls and IDLE Agents in several queues (up to 5) using single API queues observations.
The main reason is because we need to improve the performance of the flow, due to some air silence we get while we are doing the calculations.
the problem I get is because when I ask for the IDLE agents, AI returns me only the ones that have IDLE agents, but not the rest, so it's so difficult because I don't know which queue has the IDLE agents because of the position of the array.
The DataAction I made is just one parameter as imput, with the body of the observations, which in my examples, is:
{ "filter": { "type": "and", "clauses": [ { "type": "or", "predicates": [ { "type": "dimension", "dimension": "queueId", "operator": "matches", "value": "adc8dac1-eaf9-4f7a-94bb-ed2d43317a10" }, { "type": "dimension", "dimension": "queueId", "operator": "matches", "value": "6ee22927-0726-446f-869d-0c267c5b87ff" }, { "type": "dimension", "dimension": "queueId", "operator": "matches", "value": "b449da0e-9d63-41d6-a1cd-d8d2dd7842e3" } ] } ], "predicates": [ { "dimension": "mediaType", "operator": "matches", "value": "voice" } ] }, "metrics": [ "oWaiting", "oUserRoutingStatuses" ] }
David_Fradejas | 2023-12-01 18:41:35 UTC | #2
DFT--Get-Num-of-Call-Waiting-and-IDLE-Agents-in-Queues-20231201194055.custom.json|attachment (2.1 KB)
Attached the JSON API...any advices would be much appreciated.
THANKS!!!
David_Fradejas | 2023-12-11 14:49:39 UTC | #3
Noone could help me? please
system | 2024-01-10 14:50:07 UTC | #4
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