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  • 1.  Get WFM metrics from API

    Posted 09-23-2025 06:22

    Hello!

    I have succeed to get the Required Staff from schedule with this API GET /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/headcountforecast.

     In the same way I would like get the WFM metrics like Difference or Scheduled (see screenshot), any hints?

    thanks

    Jeremy


    #PlatformAPI
    #Uncategorized

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    Jeremy
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  • 2.  RE: Get WFM metrics from API

    Posted 09-24-2025 08:09

    Those both are computed client-side. Scheduled is simply a count of on queue scheduled periods. Difference is just (Scheduled - Required Staff).



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    Jay Langsford
    VP, R&D
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