Dears

I hope you are doing well,

I'm trying to invoke Genesys API inside Genesys, but I failed, as I followed the below steps:

1- create client ID auth
2- Install genesys integration and insert the secret with its ID
3- call Data action

after all of this its didn't work as its show me the following error "Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"591ebe54-fb12-477e-86e4-c6f55d942aed","details":[],"errors":[]} [d34c4ed1-82d7-47a3-b425-7df4923d6839]"

However I'm trying to invoke "/api/v2/analytics/conversations/{conversationId}/details" to bring up the wrap-up code ID, could anyone give me a hand in this and show me a clear steps as this first time for me trying to do this

Hi,

Is it failing when you test Data Action or its failing when you call the Data Action within Architect flow? Can you share screenshot of DA config (remove any sensitive info)

Cheers

Dears

I hope you are doing well,

I'm trying to invoke Genesys API inside Genesys, but I failed, as I followed the below steps:

1- create client ID auth
2- Install genesys integration and insert the secret with its ID
3- call Data action

after all of this its didn't work as its show me the following error "Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"591ebe54-fb12-477e-86e4-c6f55d942aed","details":[],"errors":[]} [d34c4ed1-82d7-47a3-b425-7df4923d6839]"

However I'm trying to invoke "/api/v2/analytics/conversations/{conversationId}/details" to bring up the wrap-up code ID, could anyone give me a hand in this and show me a clear steps as this first time for me trying to do this

Dear @Muhammad Zubair 

thank you for your response, Kindly note that I'm struggling to get the "participants.wrapup.code" as I designed datat action to retrieve it with no use

Kindly find the configuration that I did

Hi,

Is it failing when you test Data Action or its failing when you call the Data Action within Architect flow? Can you share screenshot of DA config (remove any sensitive info)

Cheers

Dears

I hope you are doing well,

I'm trying to invoke Genesys API inside Genesys, but I failed, as I followed the below steps:

1- create client ID auth
2- Install genesys integration and insert the secret with its ID
3- call Data action

after all of this its didn't work as its show me the following error "Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"591ebe54-fb12-477e-86e4-c6f55d942aed","details":[],"errors":[]} [d34c4ed1-82d7-47a3-b425-7df4923d6839]"

However I'm trying to invoke "/api/v2/analytics/conversations/{conversationId}/details" to bring up the wrap-up code ID, could anyone give me a hand in this and show me a clear steps as this first time for me trying to do this

Dear @Muhammad Zubair 

thank you for your response, Kindly note that I'm struggling to get the "participants.wrapup.code" as I designed datat action to retrieve it with no use

Kindly find the configuration that I did

------------------------------
Mohannad haddad
Fourth Dimension Systems LLC

Original Message:
Sent: 03-22-2023 16:30
From: Muhammad Zubair Awan
Subject: get wrap-up code from historical conversation

Hi,

Is it failing when you test Data Action or its failing when you call the Data Action within Architect flow? Can you share screenshot of DA config (remove any sensitive info)

Cheers

------------------------------
Muhammad Zubair Awan

Original Message:
Sent: 03-21-2023 16:51
From: Mohannad haddad
Subject: get wrap-up code from historical conversation

Dears

I hope you are doing well,

I'm trying to invoke Genesys API inside Genesys, but I failed, as I followed the below steps:

1- create client ID auth
2- Install genesys integration and insert the secret with its ID
3- call Data action

after all of this its didn't work as its show me the following error "Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"591ebe54-fb12-477e-86e4-c6f55d942aed","details":[],"errors":[]} [d34c4ed1-82d7-47a3-b425-7df4923d6839]"

However I'm trying to invoke "/api/v2/analytics/conversations/{conversationId}/details" to bring up the wrap-up code ID, could anyone give me a hand in this and show me a clear steps as this first time for me trying to do this

#Reporting/Analytics

------------------------------
Mohannad haddad
Fourth Dimension Systems LLC
------------------------------

Dears

I hope you are doing well,

I'm trying to invoke Genesys API inside Genesys, but I failed, as I followed the below steps:

1- create client ID auth
2- Install genesys integration and insert the secret with its ID
3- call Data action

after all of this its didn't work as its show me the following error "Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"591ebe54-fb12-477e-86e4-c6f55d942aed","details":[],"errors":[]} [d34c4ed1-82d7-47a3-b425-7df4923d6839]"

However I'm trying to invoke "/api/v2/analytics/conversations/{conversationId}/details" to bring up the wrap-up code ID, could anyone give me a hand in this and show me a clear steps as this first time for me trying to do this

Unfortunately, not all API endpoints can be accessed from a Client Credentials oAuth session. Some require you to be making the request as a user (which Data Actions cannot do.)

For example, obtaining a list of "My Interactions" requires the system to know who "you" are!

The error you are receiving is because you are attempting to access one of those endpoints.

I recommend posting over on the Developer forums, explain what you are trying to achieve and they should be able to help.

Dears

I hope you are doing well,

I'm trying to invoke Genesys API inside Genesys, but I failed, as I followed the below steps:

1- create client ID auth
2- Install genesys integration and insert the secret with its ID
3- call Data action

after all of this its didn't work as its show me the following error "Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"591ebe54-fb12-477e-86e4-c6f55d942aed","details":[],"errors":[]} [d34c4ed1-82d7-47a3-b425-7df4923d6839]"

However I'm trying to invoke "/api/v2/analytics/conversations/{conversationId}/details" to bring up the wrap-up code ID, could anyone give me a hand in this and show me a clear steps as this first time for me trying to do this

While I agree client credentials cannot be used for some APIs, curious to understand why this API /api/v2/analytics/conversations/{conversationId}/details is expecting user context. it works for me both in DA as well as in Postman so there might be an element of user error.

Cheers

Unfortunately, not all API endpoints can be accessed from a Client Credentials oAuth session. Some require you to be making the request as a user (which Data Actions cannot do.)

For example, obtaining a list of "My Interactions" requires the system to know who "you" are!

The error you are receiving is because you are attempting to access one of those endpoints.

I recommend posting over on the Developer forums, explain what you are trying to achieve and they should be able to help.

Dears

I hope you are doing well,

I'm trying to invoke Genesys API inside Genesys, but I failed, as I followed the below steps:

1- create client ID auth
2- Install genesys integration and insert the secret with its ID
3- call Data action

after all of this its didn't work as its show me the following error "Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"591ebe54-fb12-477e-86e4-c6f55d942aed","details":[],"errors":[]} [d34c4ed1-82d7-47a3-b425-7df4923d6839]"

However I'm trying to invoke "/api/v2/analytics/conversations/{conversationId}/details" to bring up the wrap-up code ID, could anyone give me a hand in this and show me a clear steps as this first time for me trying to do this