freman | 2021-04-20 22:48:26 UTC | #1
Hi, I might just be suffering from google failure but I haven't been able to access the custom fields from an outbound campaign csv in the Embedded Integration.
My first reaction was to reach for an outbound flow, but I haven't been able to make the campaign use the flow.
I can see in the console logs that the integration does actually go and get that information but I need it at the start of the interaction to do the lookup on our platform
app.js:93 7:35:37_500 AM => Retrieved contact information: {"id":"bcf799de-1619-4c34-84ee-71a42a815817","contactListId":"a4ad0bbe-7dc7-463f-9e3e-31f40a1c94fd","data":{"Name":"customers name","Username":"theusername","Client ID":"bcf799de-1619-4c34-84ee-71a42a815817","Brand":"brandname","Phone Number":"614567891230"},"callRecords":{"Phone Number":{"lastAttempt":"2021-04-20T21:26:37.261Z","lastResult":"ININ-OUTBOUND-STUCK-INTERACTION"}},"callable":true,"phoneNumberStatus":{"Phone Number":{"callable":true}},"selfUri":"/api/v2/outbound/contactlists/a4ad0bbe-7dc7-463f-9e3e-31f40a1c94fd/contacts/bcf799de-1619-4c34-84ee-71a42a815817"}
Jerome.Saint-Marc | 2021-04-21 07:16:16 UTC | #2
Hello,
I don't have a lot of practice with the embeddable farmework, but I assume you are doing your lookup via the screenPop method. If so, checking on the Developer Center, I think you need to define the list of your custom fields (the attribute names/keynames) in the customInteractionAttributes (configuration). Your custom fields should then become available via the interaction object - under "attributes".
Hope this helps.
Regards,
system | 2021-05-22 07:16:16 UTC | #3
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