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Getting Customer's Device Information Shown in Customer Journey

  • 1.  Getting Customer's Device Information Shown in Customer Journey

    Posted 06-05-2025 18:32

    mikectint | 2024-10-22 12:18:00 UTC | #1

    Hi,

    Our application will do a data aggregation every half hour to fetch the conversations done in the previous half hour interval. The channel is webmessaging and the same customer can be rejoining the same conversation a several times under the same conversation ID.

    The information we need are the customer's browser, country, OS, last URL and world region.

    I can see there are 2 endpoints for this

    1. /api/v2/externalcontacts/contacts/{contactId}/journey/sessions ; and
    2. /api/v2/journey/sessions/{sessionId}

    What are the differenced and which one is more suitable in our use case?

    system | 2024-11-21 12:18:46 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 29997



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