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  • 1.  Getting error when call between agents

    Posted 04-27-2023 05:30
      |   view attached
    No replies, thread closed.

    After configuring the phone trunk in the Genesys BYOC cloud environment,  getting this error when making a call from one agent to another agent
    "station identified by the name to be contacted does not have a registered contact address to be reached at." Any advice


    #Telephony

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    Hasitha Perera
    Ark Insights Co Ltd
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  • 2.  RE: Getting error when call between agents

    Posted 04-28-2023 00:22
    No replies, thread closed.

    Typically, you don't need to set up station trunks in Genesys Cloud.  All you do is set up a phone (hard or soft) under Phone Management and point to a site.  The site should have default station trunks already set up on TLS.  Are these non-managed phones?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Getting error when call between agents

    Posted 05-01-2023 19:41
    No replies, thread closed.

    Dumb question, but does the called agent have a phone selected? If not, GC won't know where to send the call....



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    Paul Simpson
    Eventus Solutions Group
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    Original Message


  • 4.  RE: Getting error when call between agents

    Posted 05-02-2023 05:57
    No replies, thread closed.

    Figured it out, it is some configuration issue in my trunk. Thank you so much for your responses.



    ------------------------------
    Hasitha Perera
    Ark Insights Co Ltd
    ------------------------------

    Original Message


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