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  • 1.  Glitch in Cloud Certified Partner (CCP) Course API Lab

    Posted 10-31-2022 04:28
      |   view attached

    I am facing issues in Cloud Certified Partner course- CCP: Genesys Cloud CX API – Lab 1 simulator

    In Task 1 of Lab 1 even after setting Token duration to 7000 the simulator is not responding. In that response box a "|" is by default appearing to the left of the number which I am not able to remove using backspace, it is kind of permanently printed in that part. Even the Tick symbol which is at the bottom of the player that is also not working. I am using Microsoft edge latest version for this course, so I don't think the problem is with the browser. I have also tried with Google Chrome but facing same issue there as well. Usually if we click at any part other than the required response area the simulator gives a warning pop up, but it is not happening in this case, I think the simulator stops working at this point of the Task, to explain the problem better I am attaching the screenshot as well. Anyone who has faced similar issue please respond.

    Thanks in advance : )


    #Certification
    #GenesysCloud

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    Thanks
    Abinash Srichandan
    Accenture Solutions Private Limited
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  • 2.  RE: Glitch in Cloud Certified Partner (CCP) Course API Lab

    GENESYS
    Posted 11-01-2022 08:08
    Hi Abinash,

    I noticed that Rodrigo already answered your question in the Support.

    I also would like to mention that the CCP program has a dedicated channel for queries regarding the simulated labs, which is Partner.Academy@genesys.com

    Regards,

    ------------------------------
    Rafael Marciano BELISRCIANO
    Genesys - Employees
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  • 3.  RE: Glitch in Cloud Certified Partner (CCP) Course API Lab

    Posted 01-23-2024 23:43

    Hi Rafael, 

    Even I am also facing same issue, could you please help me on this. Please let me know the steps needs to be taken to come out of it.

    Thanks in Advance !!

    Sameer Kumar Sahu



    ------------------------------
    Sameer Sahu
    Servion Global Solutions Private Limited
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  • 4.  RE: Glitch in Cloud Certified Partner (CCP) Course API Lab

    Posted 01-23-2024 10:48

    Hi all 

    Even I am facing same, could you please help me on this. Please let me know the steps needs to be taken for abovementioned

    Thanks in Advance !!

    Sameer Kumar Sahu



    ------------------------------
    Sameer Sahu
    Servion Global Solutions Private Limited
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  • 5.  RE: Glitch in Cloud Certified Partner (CCP) Course API Lab

    GENESYS
    Posted 01-24-2024 11:45

    Hi Sameer,

    Thank you for the message. Between the time I shared the information in this thread and now, the e-mail to contact Partner Academy has changed. Could you send an e-mail to the following address describing the issue you are experiencing?

    The e-mail address is: enablement@genesys.com


    Regards,



    ------------------------------
    Rafael Marciano BELISRCIANO
    Genesys - Employees
    ------------------------------



  • 6.  RE: Glitch in Cloud Certified Partner (CCP) Course API Lab

    Posted 01-25-2024 00:49

    Hi Rafael,

    Thank you for your response. Yesterday while I was trying with multiple options, came to know that after choosing the Token to 7000, we needs to press enter key and it works !! That's all. 

    Thanks and Regards,

    Sameer Kumar Sahu



    ------------------------------
    Sameer Sahu
    Servion Global Solutions Private Limited
    ------------------------------



  • 7.  RE: Glitch in Cloud Certified Partner (CCP) Course API Lab

    GENESYS
    Posted 01-25-2024 08:19

    Hi Sameer,

    Thank you for sharing the resolution with the Community!

    Cheers,



    ------------------------------
    Rafael Marciano BELISRCIANO
    Genesys - Employees
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