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Global Function - Subscribe to Conversation Started

  • 1.  Global Function - Subscribe to Conversation Started

    Posted 06-05-2025 18:35

    mbillings | 2021-09-20 15:50:26 UTC | #1

    Hello, I have noticed that once the actms id expires and a new conversation is created, the gobal command subscription to conversations.started isn't trigered. If this is in fact a new conversation shouldn't the conversations.started get triggered again and clear the old chat data from the messenger?

    Thank you, Marshall Billings

    chad.hansen | 2021-09-23 18:51:02 UTC | #2

    Hi Marshall,

    Thanks for reporting this, we are going to take a further look. In this case though, you may want to depend on the service plugin event MessagingService.started since it will be more accurate for session tracking. Conversations.started is a UI plugin event.

    Thanks, Chad

    This post was migrated from the old Developer Forum.

    ref: 12065



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