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  • 1.  "Global Telephony Settings" - no permission to view

    Posted 07-24-2024 13:33
    Edited by Luke Brennan 07-24-2024 16:11
    No replies, thread closed.

    Hi All,

    Setting up a new DevLab and seeing something a little odd. Getting "No permission to view the global telephony settings" when trying to view Admin / Telephony / Global Telephony Settings. 

    I haven't been able to find any reference to "Global Telephony Settings" on the forum, knowledge base or training vids so far. 

    Tried various things such as creating new user with various Admin type roles including Master Admin and all Telephony permissions but still the same. 

    I would have thought as an admin of the organization I would have permission to view this section? Does anyone know if this is the case and how I might get access? 

    Thanks

    Luke


    #Telephony

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    Luke Brennan
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  • 2.  RE: "Global Telephony Settings" - no permission to view
    Best Answer

    Posted 07-24-2024 16:44
      |   view attached
    No replies, thread closed.

    Hello Luke, 

    It looks like this feature isn't actually live yet.

    "Please be advised that "Global Telephony Settings" hasn't been released yet. Part of that settings is in this documentation."

    Cheers,



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: "Global Telephony Settings" - no permission to view

    Posted 07-25-2024 04:25
    No replies, thread closed.

    Hi Cameron,

    Great thanks for the confirmation - I was troubleshooting something and assumed i needed to check relevant stuff in that area. 



    ------------------------------
    Luke Brennan
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    Original Message


  • 4.  RE: "Global Telephony Settings" - no permission to view

    Posted 08-22-2024 08:31
    No replies, thread closed.

    Hello @Luke Brennan, I wanted to let you know that the first "Global Telephony Settings" feature just went live in all Genesys Cloud regions this week.  It is a new configuration option to define which primary presence values send a Communicate Call directly to voicemail.  For example, a telephony admin could configure "On Queue" to send Communicate calls directly to voicemail to prevent an agent from getting alerted of an incoming PBX call while on queue in Genesys Cloud.  You can check out the documentation here.

    Regards,

    Jason Wolfgang



    ------------------------------
    Jason Wolfgang
    Genesys - Employees
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    Original Message


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