Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Google Chrome - 3rd party cookie blocking

    Posted 01-25-2024 17:45
    No replies, thread closed.

    With embeddable clients for CRM, will the upcoming Google 3rd party cookie block have an impact?

    If so, is there a solution in the works or guidance on how to avoid issues?


    #Integrations
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Vikki Papesh
    Sr. Genesys Cloud Developer II
    Tandem Diabetes Care, Inc.
    ------------------------------


  • 2.  RE: Google Chrome - 3rd party cookie blocking

    Posted 01-26-2024 13:15
    No replies, thread closed.

    There should be no impact, and Genesys has a plan in place:

    https://help.mypurecloud.com/articles/prepare-genesys-cloud-embedded-clients-for-google-chromes-phasing-out-of-third-party-cookies/



    ------------------------------
    Brad Murlin
    Zillow, Inc.
    ------------------------------

    Original Message


  • 3.  RE: Google Chrome - 3rd party cookie blocking
    Best Answer

    Posted 01-29-2024 13:42
    No replies, thread closed.

    Some AppFoundry apps that embed directly into Genesys Cloud Desktop via iFrame may get impacted if they haven't updated their software to support this security enhancement. Our AppFoundry app was updated a while ago to support this.



    ------------------------------
    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
    ------------------------------

    Original Message


Related Content