Genesys Cloud - Main

Dear colleagues,

For our Genesys Cloud solution we use integrations with Google Cloud for different purposes. Recently I tried to make Dialogflow integration as it is described here:

Google Cloud Dialogflow ES quick start guide - Genesys Cloud Resource Center

In our organization however it is vorbidden creation of Keys for service account (it was not in the past), since this is estimated as security risk. The only exception is possible, when you set rotation of Keys. I cannot imagine however this as working solution. Do you have an idea, how I could solve this problem.

Best regards,

Borislav

Dear colleagues,

Maybe I didn`t describe my situation clear enough and that is why there aren`t any ideas and comments. So I will try again:

We use Integrations with Google Cloud for different purposes. A week ago I tried to make a new one, in order to use Dialogflow for our Bots. Then I found out however, that a new for me organization policy is implemented, vorbidding creation of Keys for Google Service Accounts. The only exception is possible via key rotation, as it is described here:

https://cloud.google.com/iam/docs/key-rotation

The period of rotation in our company is fixed on 7 days. What should do I in this case? Am I the first one with such an issue?

Best regards,

Borislav

Dear colleagues,

For our Genesys Cloud solution we use integrations with Google Cloud for different purposes. Recently I tried to make Dialogflow integration as it is described here:

Google Cloud Dialogflow ES quick start guide - Genesys Cloud Resource Center

In our organization however it is vorbidden creation of Keys for service account (it was not in the past), since this is estimated as security risk. The only exception is possible, when you set rotation of Keys. I cannot imagine however this as working solution. Do you have an idea, how I could solve this problem.

Best regards,

Borislav

Hi Borislav,

For your integration Genesys Cloud x DialogFlow Google Cloud you need configure: Client ID, Client Email, Private Key ID and Private Key.

The integration have this params and architeture Genesys & Google.

I guess than one option is your created a external process of update integration with new keys Through API Genesys.

https://developer.genesys.cloud/platform/integrations/

Maybe, Through this endpoints can possibility it. 

https://developer.genesys.cloud/platform/integrations/#put-api-v2-integrations--integrationId--config-current

https://developer.genesys.cloud/platform/integrations/#patch-api-v2-integrations--integrationId-

https://developer.genesys.cloud/platform/integrations/#put-api-v2-integrations-credentials--credentialId-

Share with us your conclusion, thank you and good luck!

Att,

Dear colleagues,

Maybe I didn`t describe my situation clear enough and that is why there aren`t any ideas and comments. So I will try again:

We use Integrations with Google Cloud for different purposes. A week ago I tried to make a new one, in order to use Dialogflow for our Bots. Then I found out however, that a new for me organization policy is implemented, vorbidding creation of Keys for Google Service Accounts. The only exception is possible via key rotation, as it is described here:

https://cloud.google.com/iam/docs/key-rotation

The period of rotation in our company is fixed on 7 days. What should do I in this case? Am I the first one with such an issue?

Best regards,

Borislav

Dear colleagues,

For our Genesys Cloud solution we use integrations with Google Cloud for different purposes. Recently I tried to make Dialogflow integration as it is described here:

Google Cloud Dialogflow ES quick start guide - Genesys Cloud Resource Center

In our organization however it is vorbidden creation of Keys for service account (it was not in the past), since this is estimated as security risk. The only exception is possible, when you set rotation of Keys. I cannot imagine however this as working solution. Do you have an idea, how I could solve this problem.

Best regards,

Borislav

Hi Breno,

Thank you very much for your suggestion! I thought in this direction actually. I will try to create something, but I cannot imagine at this moment, how could I synchronize the change of Keys in Google and Genesys. What will happen, if the Keys are different for some short interval?

Best regards,

Borislav

Hi Borislav,

For your integration Genesys Cloud x DialogFlow Google Cloud you need configure: Client ID, Client Email, Private Key ID and Private Key.

The integration have this params and architeture Genesys & Google.

I guess than one option is your created a external process of update integration with new keys Through API Genesys.

https://developer.genesys.cloud/platform/integrations/

Maybe, Through this endpoints can possibility it. 

https://developer.genesys.cloud/platform/integrations/#put-api-v2-integrations--integrationId--config-current

https://developer.genesys.cloud/platform/integrations/#patch-api-v2-integrations--integrationId-

https://developer.genesys.cloud/platform/integrations/#put-api-v2-integrations-credentials--credentialId-

Share with us your conclusion, thank you and good luck!

Att,

Dear colleagues,

Maybe I didn`t describe my situation clear enough and that is why there aren`t any ideas and comments. So I will try again:

We use Integrations with Google Cloud for different purposes. A week ago I tried to make a new one, in order to use Dialogflow for our Bots. Then I found out however, that a new for me organization policy is implemented, vorbidding creation of Keys for Google Service Accounts. The only exception is possible via key rotation, as it is described here:

https://cloud.google.com/iam/docs/key-rotation

The period of rotation in our company is fixed on 7 days. What should do I in this case? Am I the first one with such an issue?

Best regards,

Borislav

Dear colleagues,

For our Genesys Cloud solution we use integrations with Google Cloud for different purposes. Recently I tried to make Dialogflow integration as it is described here:

Google Cloud Dialogflow ES quick start guide - Genesys Cloud Resource Center

In our organization however it is vorbidden creation of Keys for service account (it was not in the past), since this is estimated as security risk. The only exception is possible, when you set rotation of Keys. I cannot imagine however this as working solution. Do you have an idea, how I could solve this problem.

Best regards,

Borislav

During the interval key is not available your integration will fail.

Can you create 2 accounts (keys)? I don't know very well of Google Cloud.

You can rotate the accounts to occupy space unavailable (Every 6 days or 5 you change for another account - before expires.)

I hope you find a solution. Share with us. Good luck!!

Att,

Hi Breno,

Thank you very much for your suggestion! I thought in this direction actually. I will try to create something, but I cannot imagine at this moment, how could I synchronize the change of Keys in Google and Genesys. What will happen, if the Keys are different for some short interval?

Best regards,

Borislav

Hi Borislav,

For your integration Genesys Cloud x DialogFlow Google Cloud you need configure: Client ID, Client Email, Private Key ID and Private Key.

The integration have this params and architeture Genesys & Google.

I guess than one option is your created a external process of update integration with new keys Through API Genesys.

https://developer.genesys.cloud/platform/integrations/

Maybe, Through this endpoints can possibility it. 

https://developer.genesys.cloud/platform/integrations/#put-api-v2-integrations--integrationId--config-current

https://developer.genesys.cloud/platform/integrations/#patch-api-v2-integrations--integrationId-

https://developer.genesys.cloud/platform/integrations/#put-api-v2-integrations-credentials--credentialId-

Share with us your conclusion, thank you and good luck!

Att,

Dear colleagues,

Maybe I didn`t describe my situation clear enough and that is why there aren`t any ideas and comments. So I will try again:

We use Integrations with Google Cloud for different purposes. A week ago I tried to make a new one, in order to use Dialogflow for our Bots. Then I found out however, that a new for me organization policy is implemented, vorbidding creation of Keys for Google Service Accounts. The only exception is possible via key rotation, as it is described here:

https://cloud.google.com/iam/docs/key-rotation

The period of rotation in our company is fixed on 7 days. What should do I in this case? Am I the first one with such an issue?

Best regards,

Borislav

Dear colleagues,

For our Genesys Cloud solution we use integrations with Google Cloud for different purposes. Recently I tried to make Dialogflow integration as it is described here:

Google Cloud Dialogflow ES quick start guide - Genesys Cloud Resource Center

In our organization however it is vorbidden creation of Keys for service account (it was not in the past), since this is estimated as security risk. The only exception is possible, when you set rotation of Keys. I cannot imagine however this as working solution. Do you have an idea, how I could solve this problem.

Best regards,

Borislav