Hi Google Dialogflow friends,
I created a Google Dialogflow CX bot and everything works fine within Genesys Cloud. To hand over to agent I "End Session" in Google Dialogflow CX (anything else I need to do?), Genesys Cloud gets control back and routes to agent. BUT in Google Insights, all interactions ends only after 24h and are only visible after 24h. Any Idea, how to end interaction in the moment the control is back to Genesys Cloud? Same behaviour if customer ends the interaction with hangup.
Any ideas?
Thanks in advance
Sabine
#Integrations------------------------------
Sabine Neugebaur
InfinIT.cx GmbH
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