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  • 1.  Google Dialogflow cx integration

    Posted 08-14-2024 05:57
    No replies, thread closed.

    Hi All, 

    We are currently in the progress of integrating Google Dialogflow CX for both Voice and Chatbots. However, we seemed to have hit a roadblock. We followed the process as instructed in About the Google Cloud Dialogflow CX integration - Genesys Cloud Resource Center   

    but when we use the Call Dialogflow CX Bot block from Architect, the agent setup in the Dialogflow doesn't populate. We checked for the roles in Dialogflow and confirmed that we have the roles. 

    • Dialogflow API Client
    • Dialogflow API Reader
    •  Dialogflow Conversation Manager

    and also confirmed that the permissions in Genesys Cloud are enabled. I also checked the languages in both Genesys Cloud and Dialogflow and set them to en-US. Most importantly. this was working in the past and suddenly it doesn't populate anymore  for any of the flow types (call/ messenger ) which makes it even more complex. any suggestions / inputs are much appreciated.  


    #API/Integrations

    ------------------------------
    Ram
    ------------------------------


  • 2.  RE: Google Dialogflow cx integration
    Best Answer

    Posted 08-14-2024 10:25
    No replies, thread closed.

    Hello Ram, 

    Can you specify which step you were on when you hit this roadblock? You linked to the general documentation It would be helpful to understand where you are getting this behavior. 

    Also you have stated this was working in the past when did you notice it not populating anymore?

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Google Dialogflow cx integration

    Posted 09-27-2024 18:07
    Edited by Lesley Sy 09-27-2024 18:08
    No replies, thread closed.

    Hi Ram,
    I also encountered this missing list of DFCX agents when it was appearing before. So I had to remove the Google Cloud Dialogflow CX integration then add it back in with a new service account key.  The the list showed up again!

    Maybe the service account key was expired or some mysterious reason. But for my case the service account key was not expired and I updated the credential several times but no luck. The only thing that worked is deleting the integration and adding it back again.

    I still have an open ticket with Genesys about this.



    Original Message


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