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  • 1.  Google STT and Google CCAI Agent Assist Integration with Genesys Cloud

    Posted 09-26-2024 02:42
    No replies, thread closed.

    For the GDF bots you call call them in the Architect as BYOT , Does anyone know how Google STT and Agent Assit is integrated with Genesys Cloud - Do they leverage Audio Monitor and Audio Hook or gRPC? 


    #API/Integrations

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    Mudit Sharma
    Servion Global Solutions Inc.
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  • 2.  RE: Google STT and Google CCAI Agent Assist Integration with Genesys Cloud
    Best Answer

    Posted 09-26-2024 04:29
    No replies, thread closed.

    Hi, 

    I think you can find a presentation from Genie https://genesys.seismic.com/Link/Content/DCQf69JGFjBm9GCFV2m8Gd8dMcFV which describes Genesys PS Premium App, AI Connect for Google, in details. Some information can be found from Appfoundry as well.  https://appfoundry.genesys.com/filter/genesyscloud/listing/aba501c6-f6d2-4128-88c5-97f3c91007ec



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    Antti Mikkola
    Common Product Manager
    Telia Company
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    Original Message


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