Hi All

We are moving to Genesys for our call recording and grading, we're having an issue where we can't cap how may evaluations go to each coach.

I.e. one coach grades 30 interactions for the month another grades 10, is there a way to set the number?

Thanks all

Hi Shauna,

Maybe you can use Policy: 

https://help.mypurecloud.com/faqs/which-evaluation-policy-should-i-use/

Att,