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  • 1.  Grading

    Posted 06-26-2024 06:51
    No replies, thread closed.

    Hi All

    We are moving to Genesys for our call recording and grading, we're having an issue where we can't cap how may evaluations go to each coach.

    I.e. one coach grades 30 interactions for the month another grades 10, is there a way to set the number?

    Thanks all


    #QualityManagement

    ------------------------------
    Shauna Gibson
    Motability Operations
    ------------------------------


  • 2.  RE: Grading
    Best Answer

    Posted 06-26-2024 11:08
    No replies, thread closed.

    Hi Shauna,

    Maybe you can use Policy: 

    https://help.mypurecloud.com/faqs/which-evaluation-policy-should-i-use/

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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