Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Groups

    Posted 03-30-2023 17:52

    Is there any way to mass add users to groups?
    It appears you have to add them individually.  
    Really seems like there would be a CSV option or something.


    #Unsure/Other

    ------------------------------
    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------


  • 2.  RE: Groups

    Posted 03-30-2023 19:21

    Depends what you're using the groups for Daniel.  You could use an inclusion rule to automatically make people that report to someone a member of a particular group - although you can't use roles for those groups.

    The other option is to use a CSV but leverage the CLI/API to run through adding them to the group via PowerShell or something.



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: Groups

    Posted 03-31-2023 10:41

    Thank you for the reply.  The main task we are looking at Groups for is to control who has access to document workspaces.



    ------------------------------
    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------



  • 4.  RE: Groups

    Posted 03-31-2023 13:50

    So you'd need a Role assignment on the group to grant the access, which would prevent you from using Inclusion Rules.  You'd need to write code to leverage the API for the CSV-to-Group logic, in the current state of things.



    ------------------------------
    Paul McGurn
    Manager, Telecom Services
    GoTo
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources