I want to build a real-time dashboard using Genesys Cloud APIs and Power BI. Currently, I work as a Workforce Management Analyst, and I already have knowledge of Power BI.
Could you please guide me on:
-
What roadmap or learning path should I follow to achieve this integration?
-
From the very beginning, what concepts or skills should I learn first to connect Genesys Cloud APIs with Power BI?
-
Are there any best practices or examples for creating real-time reporting dashboards with Genesys Cloud data in Power BI?
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Atul Arya
Workforce Analyst
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Original Message:
Sent: 09-26-2025 14:54
From: ATUL ARYA
Subject: Guidance on Building Real-Time Genesys Cloud Dashboards with Power BI
I want to build a real-time dashboard using Genesys Cloud APIs and Power BI. Currently, I work as a Workforce Management Analyst, and I already have knowledge of Power BI.
Could you please guide me on:
What roadmap or learning path should I follow to achieve this integration?
From the very beginning, what concepts or skills should I learn first to connect Genesys Cloud APIs with Power BI?
Are there any best practices or examples for creating real-time reporting dashboards with Genesys Cloud data in Power BI?
#PlatformAPI
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Atul Arya
Workforce Analyst
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