As you transition off Genesys DX, you may need to extract data such as knowledge articles, canned responses, chat transcripts, visitor data or reporting from the platform. We strongly recommend you utilize the Genesys DX (Bold360) API's to extract the data you need to retain.  Data extraction requirements and instructions are detailed in depth on Bold360 APIs and Nanorep APIs webpages. 

If you are unfamiliar with these API's, here are some useful links to guide you through the process. Note the list is not exhaustive so please ensure to review the full API list on the on Bold360 APIs and Nanorep APIs webpages.  

API Instructions 

Set up account to work with Bold360 API: https://developer.bold360.com/help/EN/Bold360API/Bold360API/t_api_integration_setup.html 

Please note, Step 2 (trigger) detailed in the link not required.  

Data extraction APIs 

If you are extracting large amounts of data, you may experience a timeout. If this happens, please wait 5 minutes so allow the timeout to reset.  

If you can't utilize API's for data extraction, it is possible to retrieve knowledge and reporting data within the DX admin console via downloading to CSV. There are limitations to this method, so our recommendation is to use API's where possible.  Note it can take a significant amount of time to run and downline each report. 

Reporting download to CSV 

Knowledge base download to csv. (note: this excludes articles with context associated with them) 

Please note, the export file contains the original IDs of the articles. You can export a maximum of 5000 articles with this option. 

If you need to estimate data storage requirements for your next chat solution, here are some guidelines on how to get a rough estimation from using API's: 

We hope you find this information useful. 

As you transition off Genesys DX, you may need to extract data such as knowledge articles, canned responses, chat transcripts, visitor data or reporting from the platform. We strongly recommend you utilize the Genesys DX (Bold360) API's to extract the data you need to retain.  Data extraction requirements and instructions are detailed in depth on Bold360 APIs and Nanorep APIs webpages. 

If you are unfamiliar with these API's, here are some useful links to guide you through the process. Note the list is not exhaustive so please ensure to review the full API list on the on Bold360 APIs and Nanorep APIs webpages.  

API Instructions 

Set up account to work with Bold360 API: https://developer.bold360.com/help/EN/Bold360API/Bold360API/t_api_integration_setup.html 

Please note, Step 2 (trigger) detailed in the link not required.  

Data extraction APIs 

If you are extracting large amounts of data, you may experience a timeout. If this happens, please wait 5 minutes so allow the timeout to reset.  

If you can't utilize API's for data extraction, it is possible to retrieve knowledge and reporting data within the DX admin console via downloading to CSV. There are limitations to this method, so our recommendation is to use API's where possible.  Note it can take a significant amount of time to run and downline each report. 

Reporting download to CSV 

Knowledge base download to csv. (note: this excludes articles with context associated with them) 

Please note, the export file contains the original IDs of the articles. You can export a maximum of 5000 articles with this option. 

If you need to estimate data storage requirements for your next chat solution, here are some guidelines on how to get a rough estimation from using API's: 

We hope you find this information useful. 

As you transition off Genesys DX, you may need to extract data such as knowledge articles, canned responses, chat transcripts, visitor data or reporting from the platform. We strongly recommend you utilize the Genesys DX (Bold360) API's to extract the data you need to retain.  Data extraction requirements and instructions are detailed in depth on Bold360 APIs and Nanorep APIs webpages. 

If you are unfamiliar with these API's, here are some useful links to guide you through the process. Note the list is not exhaustive so please ensure to review the full API list on the on Bold360 APIs and Nanorep APIs webpages.  

API Instructions 

Set up account to work with Bold360 API: https://developer.bold360.com/help/EN/Bold360API/Bold360API/t_api_integration_setup.html 

Please note, Step 2 (trigger) detailed in the link not required.  

Data extraction APIs 

If you are extracting large amounts of data, you may experience a timeout. If this happens, please wait 5 minutes so allow the timeout to reset.  

If you can't utilize API's for data extraction, it is possible to retrieve knowledge and reporting data within the DX admin console via downloading to CSV. There are limitations to this method, so our recommendation is to use API's where possible.  Note it can take a significant amount of time to run and downline each report. 

Reporting download to CSV 

Knowledge base download to csv. (note: this excludes articles with context associated with them) 

Please note, the export file contains the original IDs of the articles. You can export a maximum of 5000 articles with this option. 

If you need to estimate data storage requirements for your next chat solution, here are some guidelines on how to get a rough estimation from using API's: 

We hope you find this information useful. 

As you transition off Genesys DX, you may need to extract data such as knowledge articles, canned responses, chat transcripts, visitor data or reporting from the platform. We strongly recommend you utilize the Genesys DX (Bold360) API's to extract the data you need to retain.  Data extraction requirements and instructions are detailed in depth on Bold360 APIs and Nanorep APIs webpages. 

If you are unfamiliar with these API's, here are some useful links to guide you through the process. Note the list is not exhaustive so please ensure to review the full API list on the on Bold360 APIs and Nanorep APIs webpages.  

API Instructions 

Set up account to work with Bold360 API: https://developer.bold360.com/help/EN/Bold360API/Bold360API/t_api_integration_setup.html 

Please note, Step 2 (trigger) detailed in the link not required.  

Data extraction APIs 

If you are extracting large amounts of data, you may experience a timeout. If this happens, please wait 5 minutes so allow the timeout to reset.  

If you can't utilize API's for data extraction, it is possible to retrieve knowledge and reporting data within the DX admin console via downloading to CSV. There are limitations to this method, so our recommendation is to use API's where possible.  Note it can take a significant amount of time to run and downline each report. 

Reporting download to CSV 

Knowledge base download to csv. (note: this excludes articles with context associated with them) 

Please note, the export file contains the original IDs of the articles. You can export a maximum of 5000 articles with this option. 

If you need to estimate data storage requirements for your next chat solution, here are some guidelines on how to get a rough estimation from using API's: 

We hope you find this information useful. 

As you transition off Genesys DX, you may need to extract data such as knowledge articles, canned responses, chat transcripts, visitor data or reporting from the platform. We strongly recommend you utilize the Genesys DX (Bold360) API's to extract the data you need to retain.  Data extraction requirements and instructions are detailed in depth on Bold360 APIs and Nanorep APIs webpages. 

If you are unfamiliar with these API's, here are some useful links to guide you through the process. Note the list is not exhaustive so please ensure to review the full API list on the on Bold360 APIs and Nanorep APIs webpages.  

API Instructions 

Set up account to work with Bold360 API: https://developer.bold360.com/help/EN/Bold360API/Bold360API/t_api_integration_setup.html 

Please note, Step 2 (trigger) detailed in the link not required.  

Data extraction APIs 

If you are extracting large amounts of data, you may experience a timeout. If this happens, please wait 5 minutes so allow the timeout to reset.  

If you can't utilize API's for data extraction, it is possible to retrieve knowledge and reporting data within the DX admin console via downloading to CSV. There are limitations to this method, so our recommendation is to use API's where possible.  Note it can take a significant amount of time to run and downline each report. 

Reporting download to CSV 

Knowledge base download to csv. (note: this excludes articles with context associated with them) 

Please note, the export file contains the original IDs of the articles. You can export a maximum of 5000 articles with this option. 

If you need to estimate data storage requirements for your next chat solution, here are some guidelines on how to get a rough estimation from using API's: 

We hope you find this information useful. 

As you transition off Genesys DX, you may need to extract data such as knowledge articles, canned responses, chat transcripts, visitor data or reporting from the platform. We strongly recommend you utilize the Genesys DX (Bold360) API's to extract the data you need to retain.  Data extraction requirements and instructions are detailed in depth on Bold360 APIs and Nanorep APIs webpages. 

If you are unfamiliar with these API's, here are some useful links to guide you through the process. Note the list is not exhaustive so please ensure to review the full API list on the on Bold360 APIs and Nanorep APIs webpages.  

API Instructions 

Set up account to work with Bold360 API: https://developer.bold360.com/help/EN/Bold360API/Bold360API/t_api_integration_setup.html 

Please note, Step 2 (trigger) detailed in the link not required.  

Data extraction APIs 

If you are extracting large amounts of data, you may experience a timeout. If this happens, please wait 5 minutes so allow the timeout to reset.  

If you can't utilize API's for data extraction, it is possible to retrieve knowledge and reporting data within the DX admin console via downloading to CSV. There are limitations to this method, so our recommendation is to use API's where possible.  Note it can take a significant amount of time to run and downline each report. 

Reporting download to CSV 

Knowledge base download to csv. (note: this excludes articles with context associated with them) 

Please note, the export file contains the original IDs of the articles. You can export a maximum of 5000 articles with this option. 

If you need to estimate data storage requirements for your next chat solution, here are some guidelines on how to get a rough estimation from using API's: 

We hope you find this information useful. 

As you transition off Genesys DX, you may need to extract data such as knowledge articles, canned responses, chat transcripts, visitor data or reporting from the platform. We strongly recommend you utilize the Genesys DX (Bold360) API's to extract the data you need to retain.  Data extraction requirements and instructions are detailed in depth on Bold360 APIs and Nanorep APIs webpages. 

If you are unfamiliar with these API's, here are some useful links to guide you through the process. Note the list is not exhaustive so please ensure to review the full API list on the on Bold360 APIs and Nanorep APIs webpages.  

API Instructions 

Set up account to work with Bold360 API: https://developer.bold360.com/help/EN/Bold360API/Bold360API/t_api_integration_setup.html 

Please note, Step 2 (trigger) detailed in the link not required.  

Data extraction APIs 

If you are extracting large amounts of data, you may experience a timeout. If this happens, please wait 5 minutes so allow the timeout to reset.  

If you can't utilize API's for data extraction, it is possible to retrieve knowledge and reporting data within the DX admin console via downloading to CSV. There are limitations to this method, so our recommendation is to use API's where possible.  Note it can take a significant amount of time to run and downline each report. 

Reporting download to CSV 

Knowledge base download to csv. (note: this excludes articles with context associated with them) 

Please note, the export file contains the original IDs of the articles. You can export a maximum of 5000 articles with this option. 

If you need to estimate data storage requirements for your next chat solution, here are some guidelines on how to get a rough estimation from using API's: 

We hope you find this information useful.