Hi y'all ...
We've done a couple of simple WFM implementations (that is, simple Division structure) for customers but now looking for some guidelines for more complex environments.
Specifically interested in suggestions/recommendations regarding any correlation or mapping between Contact Centre objects, such as:
- Divisions
- Groups
- Work Teams
and WFM Objects, such as:
- Business Units
- Management Units
- Planning Groups, etc
Any assistance would be gratefully accepted.
Thanks in advance,
#Unsure/Other------------------------------
Thanks and regards,
Malcolm Green
Nexon Asia Pacific Pty. Ltd.
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