Typically, if you don't set attributes with the information, it is not saved to the conversation/participant data. For PCI or credit card processing, look at using a Secure Flow as that stops all logging, recording, and other info.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-23-2022 15:26
From: antonio pavarina
Subject: Habilitar IVR Seguro nas discagens do cliente
Olá membros da comunidade, poderiam me ajudar a me esclarecer ou me direcioar para alguma documentação que diz sobre ocultar dados sensíveis digitados dentro do IVR no genesys Cloud?
Agradeço toda a ajuda!
Obrigado
#Routing(ACD/IVR)
#Security
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antonio pavarina
Solve4me
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