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  • 1.  Has any one tried monitoring the Edge device for HPE device using SNMP.

    Posted 10 days ago

    Hi All,

    We are planning to monitor the edge device from HPE. Is there any alternative way to monitor the edge apart from API. Like monitoring  the device direclty using SNMP.


    #Telephony

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    Anush Shetty
    SBI Shinsei Bank, Limited
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  • 2.  RE: Has any one tried monitoring the Edge device for HPE device using SNMP.

    GENESYS
    Posted 9 days ago

    Hello Anush,

    I assume you are BYOC Premise customer and in BYOC deployment customer you can monitor the your edge and trunk metrics by creating a custom dashboard of live metrics to monitor the performance of the BYOC Premises Edges and trunks in your Genesys Cloud telephony network. Go to Admin > Under Telephony click metrics and there you can create dashboard on what is important to you and monitor those metric.

    Regards,

    Hammed Lawal



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    Hammed Lawal
    Genesys - Employees
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    Original Message


  • 3.  RE: Has any one tried monitoring the Edge device for HPE device using SNMP.

    Posted 8 days ago

    Thank you for response.



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    Anush Shetty
    SBI Shinsei Bank, Limited
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    Original Message


  • 4.  RE: Has any one tried monitoring the Edge device for HPE device using SNMP.

    Posted 9 days ago

    Hi Anush it's been a couple of years but assuming it's an Edge you purchased through Genesys then you can request if you don't already have it the iLO credentials so you can log into the device directly and configure SNMP information.  You can then also configure a specific iLO port for browsing to that management interface remotely.  Probably comes down to what it is you want to monitor.

    The downside to what Hammed suggests is that does not track the metrics when you're not actively viewing that screen and won't trigger any type of alert.  It's really only for real-time observation as opposed to monitoring.



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    Vaun McCarthy
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    Original Message


  • 5.  RE: Has any one tried monitoring the Edge device for HPE device using SNMP.

    Posted 8 days ago

    Vaun-san, Thank you for your response. The device is HPE edge for customer hardware solution. We need to monitor the edge online status, alongwith the metrics like physical memory, disk space, cpu etc.



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    Anush Shetty
    SBI Shinsei Bank, Limited
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    Original Message


  • 6.  RE: Has any one tried monitoring the Edge device for HPE device using SNMP.

    Posted 8 days ago

    Here's a good thread to read Anush - make note of Malcolm's comments at the end.

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=2ffa9f4f-8a6f-4ae8-a7d4-291510d7ebd9&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer



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    Vaun McCarthy
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    Original Message


  • 7.  RE: Has any one tried monitoring the Edge device for HPE device using SNMP.

    Posted 21 hours ago

    Hello Anush,

    In addition to the last comment, if you are interested in getting network traffic analytics to monitor your edge device, we provide network traffic visualization as a solution available from AppFoundry.  We measure voice quality based on RTP/SRTP streams, and also track cloud connectivity and application API calls. Our solution is based on a small network appliance that connects to a mirror port and analyzes raw network traffic in real-time.

    Here is the URL and SKU number:
    https://appfoundry.genesys.com/filter/genesyscloud/listing/b03f4a8d-9354-43a9-bc73-17ad40bfc8a7
    SKU number:  GCAFP-170-NV-PRILNKLGMETER

    Further to that, if you have agent supervisor or remote workers, and you want to monitor traffic at the endpoint, we also have an agent traffic visualization tool that is currently in beta and is free to try.  If you are interested to participate in the beta, please contact us and we will provide more info.



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    Michael Di Persio
    Prilink Ltd
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    Original Message


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