Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?

Have you joined a Genesys Beyond Technical Webinar lately?

The July 20th webinar covered the fusion of two powerful Cloud CX disciplines: Quality Management (QM) and Speech and Text Analytics (STA).

• Quality Management lies at the core of successful organizations. It allows managers to record and evaluate agents and interactions to improve the contact center experience.
• Speech and Text Analytics (STA) enable us to gain insights into customer-agent conversations through sentiment analysis, and topic trends.
•  The new Evaluation Assistance functionality feature prefills QM answers automatically, based on topics detected by Speech and Text Analytics throughout an interaction. 

Over 200 participants from various industries were thrilled with how easy and powerful the five-step configuration process is:

1. Create Quality Management Evaluation Forms

2. Define a Recording Policy

3. Configure Topics and Sentiment in STA

4. Evaluation Assistance: STA prefilling the Evaluation Forms

5. Powerful Reporting with Dynamic Views.

Attending the Live Webinar session is open to all audiences and completely free of charge. The recorded webinar will be made available for our Cloud CX Learning Subscribers on our web page. https://beyond.genesys.com/explore/subscription/genesys-cloud-learning-subscription

Did you attend the session?  What did you like best about the webinar?