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Have you used the new alert feature for monitoring your Contact Center?

  • 1.  Have you used the new alert feature for monitoring your Contact Center?

    GENESYS
    Posted 10-04-2023 10:04
    Edited by Israel Borges 10-04-2023 10:09

    🚨Unlock the Power of the New Alert Rules🚨

    Let's break down Alert Rules:

    👀 What Are They? Think of them as your metric guardians: you set the limits for metrics like Total Talk, Avg. Handle Time or Transferred, and voila! You get instant alerts when they go beyond.
    Keep an eye on agents and queues like a savvy pro!

    🔧 How They Work: Craft your own rules based on agents or queues. Set up trigger points, get quick email/SMS notifications, and stay on top of agent performance, savvy!

    Ready to level up your metrics game? Enroll in our Contact Center Administration class: Join the party now! 🚀📈

                Comment on how the New Alert Rules helped you gain new insights or if you liked this knowledge tip.


    #Training

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    Israel Borges
    Core Instructor
    Genesys - Employees
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