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Help Promote My Idea: Enable Quick Action/Persistent Buttons Between Static Articles

  • 1.  Help Promote My Idea: Enable Quick Action/Persistent Buttons Between Static Articles

    Posted 01-16-2024 16:18

    As part of our migration to the new Genesys Cloud CX we noticed we no longer have the ability to connect articles using buttons within the Knowledge Base, aka Knowledge Bench. Please click here and vote to have this new functionality added: https://genesyscloud.ideas.aha.io/ideas/CECM-I-16


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Implementation

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    NATALIE WOOD
    Arise Virtual Solutions Inc.
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  • 2.  RE: Help Promote My Idea: Enable Quick Action/Persistent Buttons Between Static Articles

    GENESYS
    Posted 07-15-2024 10:22

    Voted!



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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