Voted!
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 01-16-2024 16:18
From: NATALIE WOOD
Subject: Help Promote My Idea: Enable Quick Action/Persistent Buttons Between Static Articles
As part of our migration to the new Genesys Cloud CX we noticed we no longer have the ability to connect articles using buttons within the Knowledge Base, aka Knowledge Bench. Please click here and vote to have this new functionality added: https://genesyscloud.ideas.aha.io/ideas/CECM-I-16
#ConversationalAI(Bots,AgentAssist,etc.)
#Implementation
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NATALIE WOOD
Arise Virtual Solutions Inc.
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