Legacy Dev Forum Posts

 View Only

Sign Up

Help querying user queue/state history

  • 1.  Help querying user queue/state history

    Posted 06-05-2025 19:22

    bblois | 2022-02-28 21:43:39 UTC | #1

    Hey folks,

    We had some problems last week where a user was removed from their assigned queues but we do not know how. I'm assuming a superior removed them by mistake but my management wants to know exactly how. Is there an API I can use or a log I can access to see what happened in the last week or so?


    jacobshaw | 2022-03-01 22:13:40 UTC | #2

    Hi bblois, Notifications can be used to detect changes in queue membership with the v2.routing.queues.{id}.users topic. This will allow you to track when membership is changing.


    bblois | 2022-03-01 22:17:44 UTC | #3

    Hey thanks Jacob! So for instance, if I wanted to see who removed a particular person from their queue between x and y day, is there a good syntax example?


    bblois | 2022-03-01 22:48:21 UTC | #4

    Hey just looking over the notification stuff, this is for setting up a web socket and seeing stuff in real time. I need system log info from like a week ago.


    system | 2022-04-01 22:48:28 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 13732