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Help with transcript search filters

  • 1.  Help with transcript search filters

    Posted 06-05-2025 18:31

    Axel_Aviloff | 2024-08-02 02:54:59 UTC | #1

    Hi,

    I am trying to build a query for the /api/v2/speechandtextanalytics/transcripts/search endpoint and I need to know how to apply an OR condition to the filters.

    Currently, my query is structured as follows:

    {
  "pageSize": 100,
  "pageNumber": 1,
  "types": [
    "transcripts"
  ],
  "returnFields": [
    "conversationId",
    "communicationId"
  ],
  "query": [
    {
      "type": "EXACT",
      "fields": [
        "mediaType"
      ],
      "value": "call"
    },
    {
      "type": "EXACT",
      "fields": [
        "participants.queueId"
      ],
      "values": [
        "queueIdA",
        "queueIdB"
      ]
    },
    {
      "type": "EXACT",
      "fields": [
        "topic"
      ],
      "value": "ODC"
    },
    {
      "type": "DATE_RANGE",
      "fields": [
        "startTime"
      ],
      "startValue": "2024-02-01T00:00:00.000-03:00",
      "endValue": "2024-02-28T00:00:00.000-03:00",
      "dateFormat": "yyyy-MM-dd'T'HH:mm:ss.SSS-03:00"
    }
  ]
}

    This query is designed to retrieve all conversationId and communicationId for queues queueIdA and queueIdB that have the topic "ODC". However, I also want to include in the results all conversationId and communicationId for queues A and B, as well as those with the topic "ODC", regardless of the queue. In other words, I want an OR condition between the queue filters and the topic filter.

    Is it possible to achieve this with the Genesys Cloud API? If so, how can I structure the query to get the desired results?

    Thanks!

    system | 2024-09-01 02:54:16 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 27540



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