Hi WEM Community,
We have an update for those of you using the the historical adherence query route, across management units. This endpoint has been deprecated and replaced by new bulk routes. The new API allows developers to make fewer and more efficient requests for historical agent schedule adherence. The old query route will not support new features going forward and will be removed on April 24, 2024.
Here are some notable changes between the old and new routes:
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The new routes will group users by management unit in the request rather than an arbitrary list of users.
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Actuals will no longer be returned by default. If the actuals are needed, set the Include Actuals optional parameter to true as part of the bulk-query request. You can ask for exceptions with no limitations (previously it was limited based on the number of days requested)
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Explanations will be applied to historical adherence calculations.
Use of the old query route often resulted in the service being rate limited, slowing down the process and delaying results across the board. The new API allows developers to make fewer and more efficient requests for historical agent schedule adherence. This should create more consistent response times.
This route is still commonly used but will be deprecated to deter new adoption of the old route as we work toward transitioning over to the newer, bulk routes. The rate limit of the deprecated route will be lowered, but any existing users calling the deprecated route above the new rate limit will not have their rate limit changed.
POST /api/v2/workforcemanagement/adherence/historical
#WorkforceManagement------------------------------
Kylee Kasper, Product Manager
Genesys - Employees
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